Grievience Redressal Mechanism
Grievance Redressal Mechanism for Fermi325 Investment Advisers
Fermi325 Investment Advisers is committed to providing the highest quality of service to our clients. However, we recognize that there may be occasions where clients have grievances or complaints. This Grievance Redressal Mechanism is established to ensure that all client grievances are addressed in a fair, transparent, and timely manner.
The objective of this Grievance Redressal Mechanism is to:
– Ensure that all grievances are handled promptly and effectively.
– Provide an accessible and efficient process for clients to voice their complaints.
– Enhance client satisfaction and trust in Fermi325 Investment Advisers.
1. Filing a Complaint
Clients can file a complaint through the following channels:
– Email: complaints.ia@fermi325.com
– Phone: +91 8308492392. (available Monday to Friday, 10 AM to 6 PM)
In case you do not receive a response within 5 working days, clients may also approach the Managing Partner Chaitanya Kekre at chaitanya.kekre@fermi325.com or at +91 8806587498.
2. Details Required
When filing a complaint, clients should provide the following details:
– Full name
– Contact information (email, phone number)
– Client ID or account number
– Detailed description of the grievance
– Any supporting documents
3. Acknowledgment, Investigation and Resolution
- Acknowledgment: Upon receiving a complaint, we will acknowledge the complaint within 2 working days.
- Preliminary Review: The grievance will be initially reviewed by our Grievance Redressal Officer.
- Detailed Investigation: Depending on the nature of the complaint, it may be escalated to relevant departments for a detailed investigation.
- Resolution Timeframe: We aim to resolve all complaints within 15 working days from the date of receipt. If more time is required, the client will be informed of the reasons for the delay and the expected timeframe for resolution.
4. Communication of Resolution
- The final resolution will be communicated to the client via email or phone.
- If the client is not satisfied with the resolution provided, they can escalate the complaint to higher authorities within Fermi325 Investment Advisers.
5. SEBI Complaint Redressal System (SCORES)
If the client is not satisfied with the resolution provided by Fermi325 Investment Advisers, they may approach SEBI:
– Website: https://scores.sebi.gov.in/
– Toll-Free Helpline: 1800 266 7575 / 1800 22 7575 (Between 9:00 AM to 6:00 PM)
– Email: scoreshelp@sebi.gov.in
Fermi325 Investment Advisers is dedicated to addressing client grievances promptly and efficiently. We believe that a robust grievance redressal mechanism is essential for maintaining the trust and confidence of our clients.
Grievance Redressal Process
Name: Fermi325 Investment Advisers
SEBI RIA: INA000015543
Compliance Officer:
Name: Sanket Rathod
Mob: +91 8308492392
Email: sanket.rathod@fermi325.com
Grievance Officer:
Name: Sanket Rathod
Mob: +91 8308492392
Email: sanket.rathod@fermi325.com
Disclaimer: Registration granted by SEBI, membership of BASL (in case of IAs) and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors